For flights from Europe and the UK
Flight 3 hours late? Claim up to €600 per person.
If you flew home from Europe and arrived 3 hours or more late, you're likely owed compensation. We handle everything. Nothing up front, 25% only if it works.
CDG → DOH → CGK
Qatar Airways · arrived 4 hours 30 minutes late
+4H 30M
€600
Check in 1 minute
Am I covered?
Enter your flight details. The result is a first estimate, not a promise.
Result
Enter your flight details, then press Check estimate.
We handle everything
01 · Check
Send your flight number and date on WhatsApp. We check whether you're likely owed.
02 · Claim
We file the claim with the airline and chase it until they answer. You don't write a single letter.
03 · Paid
Once the airline pays us, we send your money to your Indonesian bank account in rupiah.
Paid within 5 working days of the airline paying us.
EU261 and UK261 rules
Who's covered?
Leaving Europe or the UK
On any airline, including Qatar Airways, Emirates, Turkish Airlines and Singapore Airlines.
Flying into Europe on a European airline
For example KLM from Bali to Amsterdam. Non-European airlines flying into Europe aren't covered.
Arriving 3 hours or more late
Measured at your final destination, including when you miss a connection in Doha, Dubai or Istanbul.
One booking
Connecting flights on one booking count as one journey. Separate tickets are judged on their own.
The amount depends on distance
€250€400€600per person for up to 1,500 km, 1,500–3,500 km, and over 3,500 km. Flights from the UK pay in pounds: £220, £350 or £520.
Questions
The airline is offering vouchers or miles. Should I accept?
Not before asking us. Vouchers or miles can replace your right to cash, and they're usually worth less.
How long until I'm paid?
Usually a few weeks to a few months, depending on the airline. Once the airline pays us, we send your money within 5 working days.
Which documents do I need?
Your booking confirmation, each passenger's boarding pass or e-ticket, an ID card or passport photo for each adult, and one Indonesian bank account in the lead passenger's name.
What if the claim doesn't succeed?
You pay nothing. Our fee only ever comes out of money the airline pays.
My flight was a few years ago. Can I still claim?
Often, yes. For flights from the UK the limit is about 6 years, from Germany about 3 years. Send us the details and we'll check the time limit.