KlaimPesawat

Draft — awaiting lawyer review. This text isn't final. Parts in [SQUARE BRACKETS] still need filling in.

Terms and conditions

These terms apply between you and [COMPANY NAME], [REGISTERED ADDRESS] ("KlaimPesawat", "we"), when you ask us to claim flight compensation under Regulation (EC) No 261/2004 (EU261) or its UK version (UK261).

How it works

  • We check your flight. Until the airline answers, the result is only an estimate: you're likely owed, not guaranteed.
  • If you agree, each adult passenger signs an assignment of their claim to us, together with a power of attorney as a backup if the airline won't accept the assignment.
  • We file and chase the claim in our own name. Difficult cases may be passed to a partner law firm.

Fee

  • Nothing to pay up front. If the airline doesn't pay, you pay nothing.
  • If the airline pays, we keep 25% of what we receive, deducted before the money is sent to you.

Paying you

  • We send your 75% share within 5 working days of the airline paying us.
  • Your share is calculated in euros (or pounds for UK261) and sent in rupiah through Wise, at Wise's rate on the day it's sent.
  • Money goes to one Indonesian bank account in the lead passenger's name. A change of account only takes effect after a fresh WhatsApp check and a new signature.

What we ask of you

  • Give us true information and documents.
  • Don't accept vouchers, miles or any offer from the airline for this flight without asking us first, and tell us if the airline contacts or pays you directly.

Cancelling

[PASSENGER CANCELLATION TERMS — TO BE FILLED IN AFTER LEGAL REVIEW].

Governing law and disputes

[GOVERNING LAW AND DISPUTE FORUM — TO BE FILLED IN AFTER LEGAL REVIEW].

Contact

WhatsApp +62 811-9950-267, or [CONTACT EMAIL].

Last updated: [DATE].